FAQ

Frequently Asked Questions ?

What do you need help with?

  • What is OEM?

    Original equipment manufacturer (OEM) is a company that produces parts and equipment that may be marketed by another manufacturer. OEM also means the maker of an automotive part that is manufactured by the same company that produced the original part used in the automobile's assembly. 

    OEM parts should work exactly as the one you are replacing. It is what the vehicle was manufactured with and provides a peace of mind in its familiarity and performance.

  • Why are OEM parts cheaper than genuine parts?

    A Genuine part is a part that is originally put in your vehicle when it was new and has the car manufacturer's logo on it. This does not mean the product is actually made by the car manufacturer, it is often times made by a different company but the car manufacturer's logo is added. 

  • Are OEM parts of an inferior quality compared to genuine parts?

    An OEM part is built by the same company that built the original product for the car maker. It is the same part that is in your car, except it does not have the car maker's logo. Example,

  • What do I need to provide if I have any spare part enquiry?

    We will require your car model and car manufactured year.

    For fast and accurate response from our sales team, it is recommended that you provide us with your VIN/chassis number. If possible, you can also provide the part number/picture of the items.

  • How do I get my VIN/chassis number?

    The Vehicle Identification Number (VIN) is a 17 digit serial number used to identify a vehicle. It normally starts with WBA, followed by some letters and digits.

     

    You can usually find your vehicle VIN/chassis number on this few places:

     

    1. - The inside frame/panel of your front door (usually driver's side)
    2. - On the dash near the windshield
    3. - Under hood driver side
    4. - On your registration certificate and insurance viniete

     

     

  • If a spare part I need is not available can you order?

    Yes.

  • Does spare part sold and services comes with warranty?

    Yes, we stand behind all our products and provide exceptional support for all the products we fit into your vehicle and services. Term and condition applied.

  • Are you open on weekends?

    We are open on: 

    Monday till Friday from 8.30am – 5pm

    Saturdays from 8:30 – 13:30

    Closed on Sunday and public Holiday.

  • How long does it take for my email/contact form to be replied?

    We will reply your enquiry within 24 hours, depending on the scope of your questions. For enquiries on weekends or public holidays, replies will be made on the following working day. Feel free to call our customer hotline if you require an urgent response, or if your online enquiry was not replied to.

  • Do you provide delivery?

    We provide in-house deliveries to workshops. We also provide deliveries for all customers.

    For online purchases deliveries within 24 hours, order made on weekends or public holidays deliveries will be the next working day.

  • What payment methods do you offer?

    We accept many different forms of payment, including cash, Visa, Mastercard, American Express, online transfer and Juice.

     

     

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